GDE responds to concerns about learner placements

The Gauteng Department of Education (GDE) stated it had noted the inquiries from concerned parents regarding the placement of learners for the 2019 academic year.

The GDE’s Steve Mabona said the department is doing everything necessary to work with speed in ensuring that all learners who applied during the application period for the 2019 learner intake are placed on time.

“We call on parents to be patient as our call centre is inundated with a high volume of calls, which gives a false impression that calls go unanswered. The reality is that call centre agents spend on average between 15 and20 minutes on a call.

“The department processed a total of 282 823 applicants between April and May. Of these, 149 461 are Grade One applicants and 133 362 are Grade Eight applicants.

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“The department has to date made 193 587 offers of placement to applicants and as at August 7, 74 421 of the offers were accepted. However, 119 166 offers of placement must be accepted by August 16. Failure to accept these offers will result in applicants losing their space at the school,” he said.

Mabona said there are 89 236 applicants with no offers of placement. He said the status of these applicants will remain pending until further processing.

“All schools made offers of placement to parents for Grade One and Grade Eight from August 3.

“Qualifying applicants received more than one offer of placement in line with the number of applications submitted. When an offer is confirmed, all the other remaining offers are de-activated. The de-activated offers will create more spaces on the schools’ waiting lists for further placements to be offered to other parents. Parents who were rejected at all five schools where they applied and those who have not received an offer of placement will be placed by districts.

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“The department appeals to parents to allow the placement process to run its course. We assure parents that online applicants for Grade One and Grade Eight that were received in April and May will be placed by the end of October,” he said.

Applicants who have lost or forgotten usernames and passwords may call the call centre on 0800 000 789.

Alternatively, log on to to reset the username and password:

Step one: Click on Login to Reset Password

Step two: Click on Forgot Password?

Step three: Enter Identity number and click “Recover Account”

Step four: Enter Mobile Token sent to cell phone number, re-enter ID number field and create new Password

Step five: Enter Username and NEW password to access account. The date for late applications will be announced in due course based on the availability of resources.

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